Responsible Gaming
at gz99 — Play Smart,
Stay in Control
gz99 is committed to providing a safe and enjoyable gambling environment for every Bangladeshi player. Our responsible gaming programme gives you the tools, resources, and support you need to keep gambling fun and within healthy limits. For adults aged 21 and above only.
Responsible Gaming Tools at gz99
gz99 provides a full suite of player protection tools that are available instantly from your account settings. Every tool is designed to help you stay in control of your gambling activity at all times.
Deposit Limits
Set a daily, weekly, or monthly deposit cap on your gz99 account to ensure your spending never exceeds your personal budget. Deposit limits take effect immediately when lowered and require a 7-day cooling-off period to increase, giving you a meaningful safeguard against impulse decisions. Denominated in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket.
Session Time Limits
gz99 allows you to set a maximum session duration. Once your chosen time is reached, you will receive an on-screen notification and the option to end your session. This tool is particularly useful for players who lose track of time during live casino games or extended cricket betting sessions.
Cool-Off Periods
If you feel you need a short break from gambling without fully closing your account, gz99's cool-off feature lets you pause your account for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, you cannot log in, deposit, or place any wagers. The cool-off cannot be reversed once activated.
Self-Exclusion
gz99's self-exclusion tool allows you to close your account for a minimum of 6 months or permanently. During self-exclusion, your account is fully deactivated — no logins, no deposits, no wagers. gz99 will also suppress all marketing communications to your registered email and phone number for the duration of the exclusion period.
Reality Checks and Activity Reports
gz99 provides transparent activity reports that show your net wagering balance, total time spent on the platform, session frequency, and deposit history over any selected period. Reality checks are automated pop-up reminders that display your current session time and net win/loss position at intervals you choose.
Age Verification — 21+ Strictly Enforced
Every gz99 player must complete a mandatory Know Your Customer (KYC) identity and age verification process before depositing or accessing gambling features. Players must be at least 21 years of age. Valid proof of age — National Identity Card (NID) or passport — is required. Accounts of underage players are immediately suspended and funds returned.
How to Activate Responsible Gaming Tools
All gz99 player protection tools are accessible directly from your account dashboard. You do not need to contact support to activate deposit limits, cool-off periods, or self-exclusion — they are available 24/7 from your settings panel.
Log In to Your gz99 Account
Visit gz99.io and access your account via the gz99 Login page. Ensure your account has completed KYC verification — tools are only available to fully verified players aged 21 and above.
Navigate to Account Settings
From your dashboard, select "Account Settings" and then open the "Responsible Gaming" panel. All available player protection tools are listed here with their current status and configuration options.
Set Your Preferred Limits
Choose the tool you wish to activate — deposit limit, session time limit, cool-off, or self-exclusion. Enter your desired parameters in BDT (৳) for financial limits or in hours/days for time-based controls. All inputs are confirmed with a clear on-screen summary before taking effect.
Confirm and Activate
Review your settings and confirm activation. Protective limits (including deposit reductions and cool-offs) take effect immediately. Increases to limits apply only after the mandatory 7-day cooling-off period has elapsed to prevent impulsive changes.
Contact gz99 Support if Needed
If you need assistance activating self-exclusion, or if you are in immediate difficulty and need your account suspended urgently, contact gz99 support via live chat at any time. Our team responds to responsible gaming requests as a top priority — available 24/7 at BST (UTC+6).
Deposit Limit Options — gz99 Bangladesh
All deposit limits are denominated in Bangladeshi Taka (BDT) and apply across all gz99 payment methods including bKash, Nagad, Rocket, and Upay. Lowering a limit takes effect immediately; raising a limit requires a 7-day review period.
| Limit Type | Period | Minimum (BDT) | Maximum (BDT) | Change Takes Effect | Status |
|---|---|---|---|---|---|
| Daily Deposit Limit | Per 24 hours (BST) | ৳500 | ৳50,000 | Immediately (if reducing) | Available |
| Weekly Deposit Limit | Per 7 days (Mon–Sun) | ৳2,000 | ৳200,000 | Immediately (if reducing) | Available |
| Monthly Deposit Limit | Per calendar month | ৳5,000 | ৳500,000 | Immediately (if reducing) | Available |
| Limit Increase Request | Any period | N/A | N/A | After 7-day cooling-off | 7-Day Review |
All limits are in Bangladeshi Taka (BDT ৳). Deposit limits apply across all payment methods on the gz99 platform. 21+ only.
Is Gambling Becoming a Problem? Self-Assessment Guide
Problem gambling can develop gradually. gz99 encourages all players to reflect honestly on the following questions. If you answer "yes" to two or more of these, we strongly recommend contacting gz99 support or a professional help organisation.
This self-assessment is not a clinical diagnostic tool. It is intended as an informational guide only. If you are concerned about your gambling behaviour, please seek professional advice. gz99 support is available 24/7.
Chasing losses: Do you find yourself returning to gz99 to try to win back money you have already lost, even when you originally intended to stop?
Spending beyond budget: Have you deposited more than your pre-set budget in a single session, telling yourself you will repay it later?
Borrowing to gamble: Have you borrowed money from family, friends, or any other source specifically to fund gambling at gz99 or elsewhere?
Neglecting responsibilities: Has gambling caused you to miss work, family commitments, academic deadlines, or important personal obligations?
Emotional dependence: Do you gamble to relieve stress, sadness, anxiety, or loneliness — or feel irritable, anxious, or restless when you are unable to gamble?
Concealment: Have you hidden the extent of your gambling activity or your financial losses from people close to you in Dhaka, Chittagong, Sylhet, or elsewhere?
Failed attempts to stop: Have you tried to reduce or stop gambling on your own but found yourself unable to follow through with that decision?
Support Resources for gz99 Players
You are never alone. Whether you need immediate account assistance from gz99 or guidance from an independent organisation, help is always within reach. All support resources listed below are free to use.
gz99 Live Chat Support
gz99's dedicated responsible gaming support team is available 24 hours a day, 7 days a week via live chat. For urgent requests such as immediate account suspension or self-exclusion activation, live chat is the fastest route to assistance. Average response time: under 5 minutes.
gz99 Email Support
For non-urgent responsible gaming requests — such as data access requests, account activity reports, or written correspondence regarding self-exclusion — contact gz99 by email. All responsible gaming emails are treated as high priority and receive a response within 4 hours during BST (UTC+6).
[email protected]Professional Counselling Referral
gz99 recommends that players experiencing persistent problem gambling seek support from a qualified mental health professional or addiction counsellor. If you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh, please speak with a licensed counsellor or a trusted healthcare provider about your situation.
21+ Age Restriction — Strictly Enforced
Set Your Limits and Play With Confidence
Responsible gaming starts before you place your first bet. Log in to your gz99 account to configure your deposit limits, session timers, and cool-off preferences today. If you have questions, our FAQ covers the most common responsible gaming topics in detail.